Frequently Asked Questions
Please reach out to us if you cannot find an answer to your question.
A- We do not do weekly maintenance work on contract. We want you to be our customer, and we hope you want us to be your lawn care provider. As such, if you are unhappy with our work, you are not obliged to continue paying us like a contract would obligate. We want to earn your service each and every week. Also, if you have something wrong with your weekly service, we welcome you to call us so that we can remedy the problem right away. Landscape jobs do require some contractual agreements just due to the nature of work that can easily reach into the thousands of dollars.
A- The main reason our service is more expensive than the previous lawn care provider has to do with certain costs inherent to a business operating in a way that safeguards not only the business but employees as well as the customer. Such as insurance, business licenses, workers compensation insurance, health insurance, as well as the pay required to retain quality employees. These things all add up to an increase in the total cost for providing quality workmanship to customers, both today and in the future. Like the adage states, ‘you get what you pay for.’
A- While we understand the reason for this question, we are not able to guarantee a certain day of the week for your service. Most of the time, your service will be completed on the same day as others in your close area. This allows our employees to service a large number of clients over a short distance, rather than having to drive long distances between each service location, thereby consuming a bunch of their workday productivity.
A- Certain problems can arise in the lawn and landscape business that some customers don’t think about. The most common things that we see are animal waste and garbage, or even watering the lawn on the day of service. We are animal lovers at Genesis One 11. They are part of God’s creation, so why wouldn’t we? But seriously, if there are little mounds of animal waste in the yard, it has to be picked up and disposed of so that it does not get stuck in tire and boot tread. If it is transported to another customer’s yard it could cause illness or even death in their animals or their family. This means that we have to take time to pick it up (remember- “time is money”), as well as pay to dispose of it. We try to eliminate this by asking you to put your pet up on the day of service, as well as clean up after your pet. The same goes for trash or debris. It can be hazardous in its own way as well. Then there is the cost of disposal for it as well. With watering, it makes the grass heavy as well as want to clump up. This is hard on mowers. It also does not look good on your lawn and requires more work to make it right. So, we ask that you not water the day of service. We will usually give you a warning the first time, because we all make mistakes, but generally after that there is a service charge for these extra services.
A- We understand that you are excited about your new landscape work. However, some landscape jobs, such as patios and retaining walls are very in depth and time consuming. As such, we would have to charge extra during the mowing season in order to pay our employees the overtime they would need to complete this service as well. So, to give you the most bang for your buck, as well as not work our employees to death, we try to schedule any big landscape work in the off season. One thing to keep in mind, though. Do not wait until the off season to call to schedule a job, because our schedule might be full by then and we would have to push your job even further back.
A- Mowing services begin weekly the first week of March and continues until the first week of October. From then until the week of Thanksgiving we will do a biweekly service. After that, all mowing will be done on an as needed basis. Since the grass does not grow nearly as much during this time of year, there is no reason to charge our customers for a service that is not needed.
A- We have found that not all clients will adhere to the schedule that is needed to help new plants and sod take hold in their yard. This means that the plants will often die off. When new plants or sod is transplanted from its original soil to a new yard there is a time of shock that the plants or sod will go through. This is helped by proper care until the plants or sod become acclimated to the new yard. Since we would not be able to come to this yard for the next three to six weeks to ensure proper adaptation, we cannot warranty these things.
A- We are a Christian owned company. To show that, we chose that name. Genesis 1:11 states, “And God said, Let the earth bring forth grass, the herb yielding seed, and the fruit tree yielding fruit after his kind, whose seed is in itself, upon the earth: and it was so.” We thought this would be a clever way to show our Christian beliefs as well as tie it to our lawn care company.
A- It means that we believe that God created everything. Man is part of that creation. Adam and Eve being the first humans that God created, disobeyed God (sinned). This meant that we were no longer able to commune with God and needed a savior, lest we go to Hell. God’s son, Jesus, left heaven to be born of a virgin, lived a sinless life, was crucified, was buried, and arose three days later. The crucifixion of Jesus was made as payment for all mankind’s sin. He was without sin, but he paid the penalty for our sins. He was the only worthy payment, and he gave his life freely for our salvation. Therefore, in order for you to receive the benefits of salvation, all you must do is recognize that you are a sinner incapable of saving yourself. Recognize that Christ is what you need for salvation and pray for forgiveness of your sins and accept Christ into your heart as your Lord and Savior. If you have any questions about what a person must do to obtain salvation, we would be delighted to talk with you about it.
A- All estimates have to be accepted through email, because part of the acceptance is getting your ‘card on file.’ This allows us to place you in our schedule and begin your services. Likewise, this is how we will let you know we are on our way to service your property, as well as any further inquiries you may have for us.
A- The card on file is to protect both the customer and the business. First off, if the customer leaves money for the mow crew on the day of service, but someone steals the money, then the customer has lost money, and will not get service completed. The company also loses revenue because they cannot provide services without recovering money that would otherwise have been lost. By doing a card on file, no money need pass between people that could otherwise be lost or misplaced. It also protects employees from any possibility of loss or theft, thereby not endangering their jobs and future livelihood.
A- If you have found that our services have gone above and beyond, and you wish to show gratitude for said service, we would invite you to use that tip toward another service we offer. Not only would it display the gratitude you feel towards our business, but it would also allow the employees to earn extra compensation when they return to your home for extra projects, such as mulch installation, sod replacement, etc. This lets us give you more for your money, while also allowing our employees to feel grateful for your continued support in their work, as well as the employees getting to increase their earning potential through increased projects/productivity. So, this is a win-win for both the client and the employee.
A- For the standard weekly mow service, there is no cost for an estimate. Just give us a call. If the service needed is for a property clean-up or a more customized weekly service, there is a $25 fee. For a landscape service, there is a $50 fee. Any estimate paid for will be put toward the service if the customer decides to have the work completed. The reason for this has to do with employees and their ability to maximize their weekly earnings. Our employees are paid on a pay for performance model. Basically, this means that the more efficient they are at their job, the more money they will make that week. As hard as our employees work, we want them to earn as much as they can. It would be wrong for the company to ask an employee to give up money to provide an estimate for a customer and receive nothing in return for his work. As such, we require estimates to be paid in advance so that employees are compensated fairly for their time when speaking to a potential client and then taking time to put together an estimate for said client.
A- We bill you once we arrive at the property. If you keep your gate locked and we are not able to get to the back yard, we will not know that until have already completed the front yard. When we try to go to the back yard and are not able to gain access, we still have to charge for the service. In these situations, we can return, but there is a cost of fuel and man-hours that will have to be charged to complete the back yard alone. If there is a gate code, you can have that information placed in your file for the employees to access.
A- No information given to us is shared with anyone for any reason without a subpoena, so no need to worry about that. We receive enough spam calls and robo-calls each day, that we would never sell anyone’s information, unlike a majority of companies today. We don’t want these types of calls, so we don’t want our customers to have to deal with them either. The information we keep on file is just to aid us in giving you the best service we can, and nothing more. We don’t ask for anything more than what is required to complete these services, so anyone asking for more information, or to send money because "you won a prize from us and need to fill out a form" (or anything like this), is a scammer and is not affiliated Genesis One 11 Lawn Care.
Contact Us
GENESIS ONE 11 LAWN CARE
Mailing Address: 950-23 Blanding Boulevard, Orange Park, Florida 32065, United States
Main Office: 904-622-6286 Licensed and Insured
Hours
Open today | 08:00 am – 05:00 pm |
Copyright © 2024 GENESISONE11 LAWN CARE - All Rights Reserved.
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